Refund Policy

This Refund Policy outlines the terms and conditions under which refunds are issued to customers who have completed payments via credit card or net banking on our platform.

1. Eligibility for Refund

Refunds may be initiated under the following circumstances:

  • Failed or duplicate transactions resulting in excess payment
  • In the event BBX India is unable to facilitate a transaction due to reasons solely attributable to BBX, a refund or rescheduling of the service shall be offered at BBX’s sole discretion.

2. Refund Method

Refunds will be processed using the original method of payment used at the time of purchase:

  • For Debit/ Credit Card payments, the refund will be credited back to the same debit / credit card account.
  • For Net Banking payments, the refund will be credited to the originating bank account.

3. Refund Processing Timeline

We aim to initiate refunds within 2–3 business days of approval. The final credit to the customer’s account is subject to the processing timelines of the respective bank or payment gateway.

Payment Method Refund Credit Timeline

Debit/Credit Card 3–7 business days

Net Banking 2–5 business days

Please note that these timelines are indicative and may vary slightly based on the issuing bank’s policies.

4. Non-Refundable Situations

Refunds will not be provided in the following cases:

  • Items marked as “Non-refundable” at the time of charge
  • All transaction fees levied on trades, exchanges, or services are non-refundable upon completion of the transaction.
  • All fees paid towards membership registration, renewal, or subscription are non-refundable.

5. Dispute Resolution

In the event of any delay or discrepancy in the refund process, customers are advised to contact our support team at [email protected] or call +919036379115. We will investigate and resolve all refund-related disputes within 7 business days.

6. Updates to This Policy

We reserve the right to amend this Refund Policy at any time without prior notice. Any changes will be reflected on this page and shall be deemed effective from the date of publication.

This policy is governed by the laws of India. All disputes shall be subject to the exclusive jurisdiction of the courts of Mumbai, India.